Terms & Conditions

Intellectual Property Ownership: Graphics, Artwork, Audio and Video:

Copyright:

All information and artwork on this site is copyrighted by Cox Motor Group.

Although you can copy any images from this web site to your own computer for your personal use, you may not use any elements of the site, including images, on your own web site or in any other public or commercial manner. That means you may not post or redistribute any portion of our web site unless you are a licensee of our products. If you want to link to our site, that's OK, but please don't use our graphics in your own site without written permission. Except for your own personal use, you can't use any material here without our written permission. You may not reverse-engineer, disassemble or otherwise convert the material to another form.

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the site is owned by Cox Motor Group and is protected by trade, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Unless otherwise specified, all trademarks used on this site are the property of Cox Motor Group or our business partners.

Neither Cox Motor Group or its affiliates, nor anyone who helped develop, create, produce or deliver the material and information in this site are liable for any damages related to your use of or inability to use the site.

We aim to make sure our sites can be accessed by as many methods of internet connection as possible but this will sometimes not be possible.

Despite our best efforts, a small number of the details on our site are occasionally inaccurate. Rest assured, we verify these errors as soon as we become aware but you must check the details before using the information to judge an action or purchase. In particular pricing information should always be checked with the appropriate branch.

Company Number: 4007232

Registered in England and Wales

Trading Name: Cox Motor Group

Call us on: 01524 405080

Online

You can send an online message via our customer feedback form.

Please note: Sending information by email is not a secure method of transferring information and confidentiality cannot be guaranteed. We will only respond to your email by email if you specifically request us to do so.

How long it will take?

We aim to resolve most our complaints there and then. If we are able to resolve your complaint within 4 business days to your satisfaction, we will send you a Summary Resolution Communication which will confirm this and also provide details of the Financial Ombudsman Service.

If we are unable to resolve your complaint within 4 business days, we will send you a letter to let you know and we will keep you regularly informed of our progress until your complaint is resolved.

What to do if we can’t reach an agreement

The Financial Ombudsman Service is an independent organisation which helps to resolve complaints that customers and financial institutions haven’t been able to resolve themselves. If you are not satisfied with our response, or if we’ve been unable to resolve your complaint within eight weeks, you can refer the matter to them. You can contact them as follows; in writing at: Financial Ombudsman Service, Exchange Tower, London, E14 9SR. by telephone:0800 023 4567; and via email at: complaint.info@financial-ombudsman.org.uk

Further details can be found by visiting the Financial Ombudsman Service website at: https://www.financial-ombudsman.org.uk

About us

Lancaster Honda, White Lund Industrial Estate, Morecambe, LA3 3PA. Registered in England No. 40007232 VAT Registered No. 757 6329 92. DJ Cox is authorised and regulated by the FCA for general insurance purposes only.