Aftercare & Services
There are a few rules of the internet that our visitors must follow when using this site, so do read this User Agreement carefully. Especially the disclaimers and limitations of our liability, since use of this site constitutes your agreement with these conditions of use.
Intellectual Property Ownership: Graphics, Artwork, Audio and Video:
All information and artwork on this site is copyrighted by Cox Motor Group.
Although you can copy any images from this web site to your own computer for your personal use, you may not use any elements of the site, including images, on your own web site or in any other public or commercial manner. That means you may not post or redistribute any portion of our web site unless you are a licensee of our products. If you want to link to our site, that's OK, but please don't use our graphics in your own site without written permission. Except for your own personal use, you can't use any material here without our written permission. You may not reverse-engineer, disassemble or otherwise convert the material to another form.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the site is owned by Cox Motor Group and is protected by trade, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Unless otherwise specified, all trademarks used on this site are the property of Cox Motor Group or our business partners.
Neither Cox Motor Group or its affiliates, nor anyone who helped develop, create, produce or deliver the material and information in this site are liable for any damages related to your use of or inability to use the site.
We aim to make sure our sites can be accessed by as many methods of internet connection as possible but this will sometimes not be possible.
Despite our best efforts, a small number of the details on our site are occasionally inaccurate. Rest assured, we verify these errors as soon as we become aware but you must check the details before using the information to judge an action or purchase. In particular pricing information should always be checked with the appropriate branch.Cox Motor Group
Company Number: 4007232
Registered in England and Wales
Trading Name: Cox Motor Group
DJ Cox Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers and may receive differing levels of commission from each of them for the introduction. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.
DJ Cox Limited is authorised and regulated by the Financial Conduct Authority (Ref No 313486) for consumer credit purposes. We are a broker for finance and not a lender. Please be aware lenders may pay us a commission for introducing you to them. This commission can be based on the amount you borrow or the vehicle you purchase. Different lenders may pay different commissions for such introductions. Any commission amounts lenders pay will not affect the amount that you pay under your finance agreement, all of which are set by the lender.
Cox Motor Group is FCA compliant. The Financial Conduct Authority (FCA) is a financial regulatory body in the United Kingdom, but operates independently of the UK Government, and is financed by charging fees to members of the financial services industry. The FCA regulates financial firms providing services to consumers and maintains the integrity of the financial markets in the United Kingdom.
We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor; we will provide details of products available, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders.
Managing Your Complaint
We are committed to providing you with the best possible service. Although most of our customers are happy with the service they receive from us, we know that sometimes we don’t get it right first time. We do take complaints very seriously and always apologize for any mistakes or instances when customer service does not meet our high standards. If you are not satisfied with any aspect of one of our products or services, please tell us. We would like the chance to put it right.
When you contact us, please provide us with as much information as possible. This should include your account information, details of your complaint and what you would like us to do to put things right. We won’t charge you for raising a complaint.
Visit our Dealership or contact our Dealership Sales Manager.
Write to: Lancaster Honda, Northgate, White Lund Industrial Estate, Lancaster, LA3 3PA.
Call us on: 01524 62666
You can send an online message via our customer feedback form.
Please note: Sending information by email is not a secure method of transferring information and confidentiality cannot be guaranteed. We will only respond to your email by email if you specifically request us to do so.
How long it will take?
We aim to resolve most our complaints there and then. If we are able to resolve your complaint within 4 business days to your satisfaction, we will send you a Summary Resolution Communication which will confirm this and also provide details of the Financial Ombudsman Service.
If we are unable to resolve your complaint within 4 business days, we will send you a letter to let you know and we will keep you regularly informed of our progress until your complaint is resolved.
What to do if we can’t reach an agreement
The Financial Ombudsman Service is an independent organisation which helps to resolve complaints that customers and financial institutions haven’t been able to resolve themselves. If you are not satisfied with our response, or if we’ve been unable to resolve your complaint within eight weeks, you can refer the matter to them. You can contact them as follows; in writing at: Financial Ombudsman Service, Exchange Tower, London, E14 9SR. by telephone:0800 023 4567; and via email at: firstname.lastname@example.org
Further details can be found by visiting the Financial Ombudsman Service website at: https://www.financial-ombudsman.org.uk
Lancaster Honda, White Lund Industrial Estate, Morecambe, LA3 3PA. Registered in England No. 40007232 VAT Registered No. 757 6329 92. DJ Cox is authorised and regulated by the FCA for general insurance purposes only.
In reserving a vehicle, the Customer (“You”) agree to pay a Reservation Fee by Credit or Debit Card which enables us to remove the vehicle from sale to the general public and hold the vehicle for a limited period to allow You to enter into an agreement to buy the vehicle.
In reserving a vehicle, we will remove the vehicle from sale for a period of 48 hours. Within 48 hours of the Reservation being confirmed as paid, You will have exclusive rights to conclude the purchase and enter into an agreement to purchase the vehicle from Us.
Reserving the vehicle does not enter You into a contract to purchase the vehicle, You will not be committed to buy the vehicle until you have signed an agreement.
If You have not agreed to purchase the Vehicle within 48 hours of reservation, We reserve the right to make the Vehicle available for sale to the general public again and will refund You the Reservation Fee back to the original credit or debit card used to make the initial Reservation.
The Reservation Fee is not a deposit and shall not constitute a contract for the sale or purchase of a vehicle. However, if You decide to purchase the Vehicle, You agree that we will retain the Reservation Fee as part payment towards the purchase price of the Vehicle.
Refunds may take up to 10 days to appear on your credit or debit card statement.
We may cancel the reservation for whatever reason whereupon we will refund the whole Reservation Fee.
Whilst we aim to ensure our website is up to date, there may be instances where a car has sold in the dealership. If this does happen, we will refund the whole reservation fee.
This Agreement will be subject to English Courts.
Nothing in these terms and conditions will affect or limit the statutory rights of the customer.
Registered in England and Wales
Company No: 4007232
VAT No: 757632992
Registered in England and Wales
Company No: 9882036
VAT No: 228 4991 73
Registered in England and Wales
Company No: 9881889
VAT No: 228 5061 16