Terms & Conditions

There are a few rules of the internet that our visitors must follow when using this site, so do read this User Agreement carefully. Especially the disclaimers and limitations of our liability, since use of this site constitutes your agreement with these conditions of use.


Intellectual Property Ownership: Graphics, Artwork, Audio and Video:


All information and artwork on this site is copyrighted by Cox Motor Group.

Although you can copy any images from this web site to your own computer for your personal use, you may not use any elements of the site, including images, on your own web site or in any other public or commercial manner. That means you may not post or redistribute any portion of our web site unless you are a licensee of our products. If you want to link to our site, that's OK, but please don't use our graphics in your own site without written permission. Except for your own personal use, you can't use any material here without our written permission. You may not reverse-engineer, disassemble or otherwise convert the material to another form.

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the site is owned by Cox Motor Group and is protected by trade, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Unless otherwise specified, all trademarks used on this site are the property of Cox Motor Group or our business partners.


Neither Cox Motor Group or its affiliates, nor anyone who helped develop, create, produce or deliver the material and information in this site are liable for any damages related to your use of or inability to use the site.

We aim to make sure our sites can be accessed by as many methods of internet connection as possible but this will sometimes not be possible.

Despite our best efforts, a small number of the details on our site are occasionally inaccurate. Rest assured, we verify these errors as soon as we become aware but you must check the details before using the information to judge an action or purchase. In particular pricing information should always be checked with the appropriate branch.

Cox Motor Group

Company Number: 4007232

Registered in England and Wales

Trading Name: Cox Motor Group


Cox Motor Group is FCA compliant. The Financial Conduct Authority (FCA) is a financial regulatory body in the United Kingdom, but operates independently of the UK Government, and is financed by charging fees to members of the financial services industry. The FCA regulates financial firms providing services to consumers and maintains the integrity of the financial markets in the United Kingdom.

  • D J Cox Ltd - Authorised Principal Firm (FRN 309723)
  • CMG Lancaster Ltd - Authorised Representative (FRN 730076)
  • North West Motorcycles Ltd -Authorised Representative (FRN 730077)

Managing Your Complaint

We are committed to providing you with the best possible service. Although most of our customers are happy with the service they receive from us, we know that sometimes we don’t get it right first time. We do take complaints very seriously and always apologize for any mistakes or instances when customer service does not meet our high standards. If you are not satisfied with any aspect of one of our products or services, please tell us. We would like the chance to put it right.

Contacting us

When you contact us, please provide us with as much information as possible. This should include your account information, details of your complaint and what you would like us to do to put things right. We won’t charge you for raising a complaint.

In person

Visit our Dealership or contact our Dealership Sales Manager.

In writing

Write to: Cox Motor Group, Northgate, White Lund Industrial Estate, Lancaster, LA3 3PA.

By telephone

Call us on: 01524 405080


You can send an online message via our customer feedback form.

Please note: Sending information by email is not a secure method of transferring information and confidentiality cannot be guaranteed. We will only respond to your email by email if you specifically request us to do so.

How long it will take?

We aim to resolve most our complaints there and then. If we are able to resolve your complaint within 4 business days to your satisfaction, we will send you a Summary Resolution Communication which will confirm this and also provide details of the Financial Ombudsman Service.

If we are unable to resolve your complaint within 4 business days, we will send you a letter to let you know and we will keep you regularly informed of our progress until your complaint is resolved.

What to do if we can’t reach an agreement

The Financial Ombudsman Service is an independent organisation which helps to resolve complaints that customers and financial institutions haven’t been able to resolve themselves. If you are not satisfied with our response, or if we’ve been unable to resolve your complaint within eight weeks, you can refer the matter to them. You can contact them as follows; in writing at: Financial Ombudsman Service, Exchange Tower, London, E14 9SR. by telephone:0800 023 4567; and via email at: complaint.info@financial-ombudsman.org.uk

Further details can be found by visiting the Financial Ombudsman Service website at: https://www.financial-ombudsman.org.uk

About us

Lancaster Honda, White Lund Industrial Estate, Morecambe, LA3 3PA. Registered in England No. 40007232 VAT Registered No. 757 6329 92. DJ Cox is authorised and regulated by the FCA for general insurance purposes only.

Online reservations

In reserving a vehicle, the Customer (“You”) agree to pay a Reservation Fee by Credit or Debit Card which enables us to remove the vehicle from sale to the general public and hold the vehicle for a limited period to allow You to enter into an agreement to buy the vehicle.

In reserving a vehicle, we will remove the vehicle from sale for a period of 48 hours. Within 48 hours of the Reservation being confirmed as paid, You will have exclusive rights to conclude the purchase and enter into an agreement to purchase the vehicle from Us.

Reserving the vehicle does not enter You into a contract to purchase the vehicle, You will not be committed to buy the vehicle until you have signed an agreement.

If You have not agreed to purchase the Vehicle within 48 hours of reservation, We reserve the right to make the Vehicle available for sale to the general public again and will refund You the Reservation Fee back to the original credit or debit card used to make the initial Reservation.

The Reservation Fee is not a deposit and shall not constitute a contract for the sale or purchase of a vehicle. However, if You decide to purchase the Vehicle, You agree that we will retain the Reservation Fee as part payment towards the purchase price of the Vehicle.

Refunds may take up to 10 days to appear on your credit or debit card statement.

We may cancel the reservation for whatever reason whereupon we will refund the whole Reservation Fee.

Whilst we aim to ensure our website is up to date, there may be instances where a car has sold in the dealership. If this does happen, we will refund the whole reservation fee.

This Agreement will be subject to English Courts.

Nothing in these terms and conditions will affect or limit the statutory rights of the customer.

Registered address

DJ Cox Ltd
Lancaster Honda

Registered in England and Wales
Company No: 4007232
VAT No: 757632992
FRN: 309723

CMG Lancaster Ltd
Lancaster Volkswagen
Mellishaw Lane

Registered in England and Wales
Company No: 9882036
VAT No: 228 4991 73
FRN: 730076

North West Motorcycles Ltd
Lancaster Honda
White Lund Ind Est

Registered in England and Wales
Company No: 9881889
VAT No: 228 5061 16
FRN 760077