We will never giveaway, sell or misuse anything you tell us about yourself. All we ask is that by visiting our website and/or giving us your details, you are accepting and agreeing to the way we use your personal information as we've described it below
Personal information gathered by coxmotorgroup.com is controlled by Cox Motor Group and its partners located at:
Cox Motor Group
Unit A1B
California Close
Mellishaw Lane
MORECAMBE
LA3 3FU
If we decide to change our privacy policy, we will post those changes on our privacy policy page so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use your personal data in a manner different from that stated at the time it was collected, we will notify you by email. You will have a choice as to whether or not we use the infomation in this different manner.
Cox Motor Group and its partners are the sole owners of the information collected on this website. We will not sell, share or rent this information to others in ways different from that which is disclosed in this policy.
Contact Details
We collect information about you or your vehicle when you:
This information may be used to contact you about the services and products that Cox Motor Group offers, including products provided by our partners, and it will increase the level of service that we are able to offer you.
The information you provide may also be used to analyse and understand customers' and drivers' needs so that your visit, use of our website, applications, customer service centre and authorised repairer network are more useful and enjoyable (we will generally use data amalgamated from many people so that it doesn’t identify you personally).
You are provided with an opportunity to opt out from receiving communications from us or our partners at the time that your details are submitted.
Opt-out
You will be given the opportunity to opt-in or opt-out to having your contact details used for purposes not directly related to our website. For example, when you order a brochure, you can tell us when you provide your details, if you do not want to receive any other information from Cox Motor Group or our partners, or you can let us know how best to get in touch with you with information that may be of interest.
If you no longer wish to receive email promotional materials from us, you may opt-out of receiving these communication at any time, either by replying to the email with "unsubscribe" in the subject line or by contacting us by email.
Personal Information
If your personal information changes (such as postcode, email address, etc), or if we have inaccurate information, we will endeavour to correct, update or remove your personal information from our database. To notify us of a change or inaccuracy, you can contact us by email.
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us, we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.
If you would like to access the personal inforamtion that Cox Motor Group or its partners holds about you, please write to us. It may be necessary to charge you a small processing fee.
Cookies
A cookie is a piece of data stored on your computer's hard drive that contains some minimal information about you. Usage of a cookie is in no way linked to personally identifiable information while you are visiting our website and it actually facillitates your ability to use our site. If you want to disable that cookie, log out or select "delete cookies"; under Internet Options on your tool bar.
For full information on how we use cookies, head to our Cookie Policy.
Third Party Sites
Cox Motor Group and its partners are not responsible for the content of any website that are linked to its site. We will notify you when you are visiting an external site. When entering a third party site, it is your responsibility to ensure that you read the Privacy Policy and Legal Terms & Conditions that apply to that site
Sharing
Fulfilling our obligations to you may require that we share your information across the dealerships within Cox Motor Group. We may also have to share information with our manufacturers, nominated suppliers and various systems*. However, we will never disclose your details to any unrelated third parties.
Security
We take every precaution to protect our users' information. When users submit personal information via the website, the information is password protected both online and off-line.
Document Retention
Our standard document retention policy is 7 years from date of transaction, for vehicle sales (from June 2023), Deal File Documents are stored electronically via iStoreDOCS and customers are provided with a secure login (provided they have a valid email address) with two-factor authentication so they can access this information. Other documentation is stored at a secure location.
Cox Motor Group and its partners take your privacy seriously and will only use your personal information for the following purposes: to administer your account and to provide the products and services you have requested from us. We will inform you, where required, about the way your data is obtained and processed by us in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We will contact you as advised with manufacturers* and our nominated partner suppliers* to ensure the ongoing safety and care of your vehicle and that any finance policies are maintained, and, where consent is provided, regarding the replacement of your vehicle and car-related products. If you want us to arrange Finance, our finance providers will conduct an affordability assessment on you before making a decision whether to offer you finance to fund your vehicle. They may conduct credit searches using agencies such as Experian and CIFAS.
We cross-check your data with the DVLA where appropriate to help ensure accurate and timely communications. We may track data using email interactions to understand whether communications reach you, for example service reminders. We may also use driver and vehicle profiles, including vehicle age, vehicle type and work due, to help prioritise appropriate customer contact.
We combine data from various sources*, for example Service Plan Providers and Vehicle Health Check systems, into one place to deliver an improved customer experience.
Use of Artificial Intelligence (AI): We may use approved business artificial intelligence (AI) platforms and AI-enabled technologies, including business versions of services such as ChatGPT, to assist our employees with customer service, administration, preparing or summarising communications, analysing information and improving our business processes and services. Where personal information is processed using these technologies, we will only do so where there is an appropriate lawful basis and for purposes compatible with the reason the information was collected. We will take appropriate steps to minimise the personal information shared with AI platforms and use anonymised or pseudonymised information where reasonably practicable.
We will only use AI providers for the processing of personal information where appropriate data protection, confidentiality and security safeguards are in place. This includes assessing how the provider processes, stores and protects information, putting appropriate contractual arrangements in place where required, and ensuring appropriate safeguards are used where personal information is transferred outside the UK. Customer personal information must not be entered into unapproved public or personal AI services by our employees.
Where AI is used to assist with decisions concerning customers, appropriate human oversight will be maintained where required. We will not use solely automated decision-making which produces legal or similarly significant effects on you unless this is permitted by applicable data protection legislation and the appropriate safeguards and rights are provided.
We take steps to ensure that any business we work with has appropriate security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. This includes suppliers of approved AI, software and cloud-based services where they process personal information on our behalf. The security of your data is paramount.
Under data protection legislation, depending on the circumstances, you have the right to:
You can exercise the above rights and/or manage your information by contacting us using the details below:
* Manufacturers:
* Nominated Suppliers:
* Various Systems: