Apprentice Aftersales Advisor

Job Description

Cox Motor Group is seeking to recruit an Apprentice Aftersales Advisor to work within our highly-rated Aftersales department in Kendal.

In this exciting position you will be trained to cover all aspects of our Aftersales team ranging from parts advisor duties to service advisor duties. You will receive first class training to enable you to exceed in the role and to provide the best service to our customers whether discussing their parts requirements or the service of their vehicle.

We are looking for people who share our passion for our brands. All employees play a vital part in putting the customer first, delivering a great customer experience.

This is your opportunity to join one of the largest family-owned dealership groups in the North West, with a sustained and energetic programme of growth. Our culture is entrepreneurial and fast paced, our vision is simply to have our customers at the heart of all we do. As a company whose culture is to promote from within, your opportunities are endless.

You will work in a friendly and dynamic environment, receiving a full induction and ongoing support. We recognise that happy and satisfied employees give excellent customer service. Staff benefits include a uniform, company pension scheme and access to the staff car scheme to mention a few.

As an Apprentice Aftersales Advisor, you will undergo apprenticeship training to develop within your role. Your training will give you the skills of;

• Mechanical awareness and understanding of cars and car parts
• Knowledge of Kerridge DMS
• Enhance your customer service skills
• Working as part of a team, to support the achievement of increased profit and sales

The role of a Aftersales advisor has the responsibilities of;

• To handle customers enquires swiftly, courteously, and efficiently
• To communicate effectively by e-mail, telephone and face to face
• To record all items and services supplied to customers
• To maintain high level of customer satisfaction, paying attention to manufacturers guidelines and Group CSI
• To observe all health and safety regulations and COSHH regulations. Also, all company agreed policies in line with code of practice

What will you need to succeed?

• A passion for the role
• The ability to work both as part of a team but also individually
• A willingness to learn and develop your skills
• Strong attention to detail
• Excellent communication skills
• Good IT skills

What will you get in return?

• To be part of a successful and dynamic team within Cox Motor Group
• 23 days holiday per annum (increasing by 1 day per 5 years of continuous service) + bank holidays
• Uniform provided
• Professional development
• Friendly Atmosphere
• Work Place Pension (after probationary period and meet criteria)
• Employee of the month reward scheme
• Monthly competitions and prizes
• Length of service recognition events