Fantastic opportunity to get on-board with our Dealership based in Lancaster. We
are looking for a Service Advisor with the drive and enthusiasm to push the business
forward. Working in the small but friendly and passionate team you will have the
opportunity to develop your skills and learn more about the Group.
Main Purpose of Job:
To maximise service department profitability through the use of professional
sales techniques, maximising customer awareness of all available workshop
To work effectively within the dealership team to ensure industry-leading
standards of customer care and satisfaction at all times.
Service Advisor Job role:
You will be the first contact for the customer as they enter the dealership
Explain the repair process and then book the customers vehicles in.
You must be able effectively sell products and services as well as making
Communicating with the workshop technicians and customers to ascertain the level
of work required and gain authorisation.
To make the customers experience as enjoyable as possible, whilst providing the
very highest level of customer service.
Raise job cards and Provide customer estimates, according to company policy on
schedules and pricing.
Calculate charges for all parts, labour and service repairs, ensuring the
accuracy of charging structure.
Be able to meet all deadlines as set by Line Manager and company
Adhere to all Health & Safety, environmental and Company policies and
Ensure accurate documentation for warranty work in line with requirements and
Ensure jobs in progress are monitored, and report problems to Line Manager.
Must have full clean driver’s licence.
Must have at least 2 years motor trade service advisor experience.
What you get in return:
23 days holiday + bank holidays.
On going Training and Development.
Work Place Pension after 3 months.
Car Benefit Scheme available after 6 months.
Applications which do not meet the candidate requirements and/or without a cover
letter will not be considered.
Note: Upon offer of employment we reserve the right to request a Criminal Records Bureau Disclosure at Standard level and this disclosure will include details of cautions, reprimands or final warnings as well as convictions.
Note: Please provide details in the message field of any convictions which are not spent under the terms of the Rehabilitation of Offenders Act 1974.