45 hours per week Monday – Friday, alternate Saturday
An exciting new position for Service Advisor based at a thriving site within one of the top 100 dealer groups in the UK has arisen. This is a fantastic opportunity to get on-board with our Blackpool Honda dealership.
We are looking for a Service Advisor with the drive and enthusiasm to push the business forward. Working in the small but friendly and passionate team you will have the opportunity to develop your skills and learn more about the group.
As a company we pride ourselves on promoting from within - this is a fantastic opportunity for the ideal candidate to develop and progress within the group.
Main Purpose of Job:
To maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services.
To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.
Service Advisor Job role:
You will be the first contact for the customer as they enter the dealership
Explain the repair process and then book the customers vehicles in
You must be able effectively sell products and services as well as making customer bookings
Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation
To make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service
Raise job cards and Provide customer estimates, according to company policy on schedules and pricing
Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure
Be able to meet all deadlines as set by Line Manager and company procedures
Adhere to all Health & Safety, environmental and Company policies and procedures
Ensure accurate documentation for warranty work in line with requirements and dealership policy
Ensure jobs in progress are monitored, and report problems to Line Manager
Full Clean Driving Licence Required
What you get in return:
23 days holiday + bank holidays
On going Training and Development
Work Place Pension after 3 months
Car Benefit Scheme available after 6 month
Note: Upon offer of employment we reserve the right to request a Criminal Records Bureau Disclosure at Standard level and this disclosure will include details of cautions, reprimands or final warnings as well as convictions.
Note: Please provide details in the message field of any convictions which are not spent under the terms of the Rehabilitation of Offenders Act 1974.