Customer Experience Specialist

Overview

Posted	10-07-2023
Location	Blackpool
Dealership	Northwest Honda Super Centre
Contract	Full Time
Salary	£32,000 OTE

Description

If you are confident, courteous, considerate, highly organised and revel in success…..then we want to talk to you. Great customer service is what we are all about. Can you help us deliver it? We are not shy to admit that the motor trade has changed over recent years. And so has our customer’s expectations and ours too.

We want bright, enthusiastic people that are a joy to be around. Someone that is always thinking ahead to how they can make a difference to someone’s day, exceeding all expectations and to deliver 100% of what they promise. An experience customers will want to shout about. You must be a pleasure to speak to face to face, on the telephone and across video platforms. An ability to engage via social media would be an advantage too to help bring even more personality to our dealership. Good written communication will definitely help you sell via email. And being on top of things is an absolute must. Our customers expect it and rightly so!

You will no doubt be passionate about motorcycles. We want you to make our customers passionate about our motorcycles too. You’ll need a full motorcycle licence as we want you to be able to talk from experience about our products and potentially specialise in areas where product knowledge will be key.

North West Honda Super Centre are proud to be one of only 5 Goldwing specialist showrooms in the UK, and the ideal candidate to fulfil this role would take pride in becoming our dedicated Goldwing specialist. You will undergo full immersion training and will be consistently supported in this role by internal management and within Honda UK. This luxury touring motorcycle is a premium product; you will endeavour to offer the utmost in customer experience.

We’ll give you the chance to attend Product Familiarisation Seminars on new models as well as the opportunity to get involved in rideouts, quiz nights, BSB weekends and more that help bring more custom to our doors.

The job is based around a £17,000 basic salary with an OTE in excess of £32,000 for the right candidate. Earnings are uncapped, so the more you put in, the more you will definitely get out of the role.

The highlights:

Good basic salary (dependent on experience) with uncapped earning potential
23 days holiday plus bank holidays
Company pension after 3 months
Uniform provided
Car benefit scheme available after 6 months if criteria met
On and off-site ongoing training and development provided

Please send a covering letter with your CV expressing why you feel you are the best person for the job. Please note applications without this will not be considered.