Aftercare & Services
Read what our customers have to say about us
"My wife and I took delivery of the above Touareg today from your dealership and are delighted with our purchase. What a lovely car! We live in South Yorkshire and spotted the sister vehicle on line, we enquired and shortly after Mark Snape called (replying to our email). Within a week, a deal was struck and we walked away very happy (despite agreeing to buy a car without having seen it....). We both hope to do more business with your dealership (and Mark) in the future."
"Many thanks Simon and Rachel for your custom."
"Mr John Potter recently brought his car BMW 116 SPORT for a Service and MOT and would like to say what an extraordinary service he has received from Lancaster Volkswagen. He is very happy and will be recommending us to other people."
"Many thanks John for your custom."
"Lancaster VW is second to none. the most helpful people we have met in many years. A special mention for Rebecca in the service dept. Kind regards."
"Thank you Brian and Jean"
"The person dealing with my enquiry (Mr Dan Lyons) listened to my requirements and went out of his way to find the right vehicle."
"We aim to please David"
"My wife and I wish to advise you of our appreciation of the service provided by Mr Shaun Horrocks, Sales Manager, Lancaster Volkswagen during our recent car purchase. Throughout our dealings with Shaun, he has been very courteous and most helpful and we felt this should be brought to your attention. We collected the car from the showroom this afternoon and are delighted with it."
"Class Act. Does everything you would want it to do. Quality products, Brand new, in stock, Kept in contact at all times and a fantastic delivery service. All Traders should follow this example. "
"Thank you Raymond"
"Brilliant service. Ordered many things from VW Motor Parts. Wipers, mud flaps and now rear lights all for my Scirocco. All delivered quickly, quick and easy payment, good communication, quality products for an excellent price! 10 out of 10 service, can't fault the company. "
"Thank you Becky"
"I would like to extend my gratitude and thanks to all your excellent staff who helped cure a very annoying and upsetting fault on my car. I bought a Golf car from you on the 9th of June 2016. After about 2 weeks a fault developed, the engine management light came on.
I was told by Volkswagen breakdown to turn the car off and back on again and if the light went off then everything would be ok. I did this and carried on driving. Over the course of the year the light came on more often. I took it to a Volkswagen agent in Preston, as I live in Preston, they couldn't find a fault. I went back to them 3 times and was told not to come back till the light stayed on permanently (not what I wanted to hear from a service manager who is qualified to repair these cars).
Chris Walker your salesman rang me about 4 weeks ago to enquire how I was going with the car. I told him about the fault and he suggested I give your technicians a try. I came into your place and Emma Tyson booked me in for an inspection on the 3/03/17, I brought it in 08-30 and within 2hrs I received a video from your technician Alex Outhwaite that he had found the problem. Unbelievable, I was over the moon, at last someone who tried to find the fault. Unfortunately the part wasn't in stock, so Emma bent over backwards to help and got the car repaired today. So, once again, I would like to thank Chris, Emma and Alex for their excellent work and attitude they had for my problem and also all of your staff that I came across on my visits all were very helpful. You have a lovely place, excellent staff and a pleasure to do business with. "
"Happy to be of service"
"Took delivery of VW Tiguan on 4th August. Mark Snape guided me through the paperwork expertly, did not try to persuade me one way or another when I took a test drive, no pressure on me at all, very pleased with that. Chris handed over my car on the due day, again, expertly done. Extremely pleased with the Tiguan, the service I received and how I was treated is commendable. Thank you VW Lancaster."
"Thank you George. We're glad you were pleased with our service, and we hope you continue to enjoy the Tiguan."
"My son bought a car from you unseen because we live in Scotland, something I thought I would never do, however the treatment we have received has been fantastic. The car was delivered at no cost to our house exactly as advertised. We had a couple of minor issues after a couple of weeks which you promptly sorted out. After a month though the clutch on the car went really heavy, almost undriveable. After a phone call to you you sent someone up to Scotland to pick the car up, left a courtesy car and took the car down to Lancaster where you replaced the clutch. The car was then delivered back to us one day later [with a full tank of fuel] . I cannot thank you enough for the service which as been absolutely amazing. I wouldn't hesitate to buy another car from you. "
"All part of the service"