Lancaster Honda recently received not one but two aftersales awards from Honda after results from two surveys were revealed. To maintain high standards across its dealer network Honda UK regularly carries out ‘mystery shops’ and Customer Satisfaction assessments on every dealer in the country. Honda UK provides survey forms to dealer customers so that they can provide feedback about the service they’ve experienced at the dealership they’ve had the need to use. One award was received as a result of a mystery shop while the other was gained through high marks in a Customer Satisfaction Index (CSI) survey.

From left to right: Stefanie Gray, Rob Shuttleworth

Both of Lancaster Honda’s Service Advisors are fully trained and have extensive product knowledge reinforced with regular courses and product updates. They always strive for 100% every time. If proof were ever needed that standards of service are high, Service Advisor, Steph, achieved an astonishing 100% after being monitored during a mystery shop.

Lancaster Honda also achieved first place for customer satisfaction (CSI) in the manufacturer’s Northern Marketing Area. However, whilst it’s good to celebrate the team won’t be resting on their laurels as in order to remain at the top they realise that the hard work must continue.

So, just how does Lancaster Honda score so highly? Well, on arrival all customers are greeted at the service reception area. They are offered refreshments and reading material if waiting for their vehicle. Alternatively, like all Cox Motor Group owned dealerships, Lancaster Honda offers courtesy vehicles or, alternatively, a collection and delivery service, and this has proved to be very popular with customers.

From left to right: Rob Shuttleworth, Tony Whalley

Calls are reviewed and customer comments are taken on board and help them to continue improving their already excellent service. Regular monthly meetings are held with colleagues in Sales and Parts to enable the Aftersales Team to provide the most robust customer care procedures.

Lancaster Honda’s fully trained technicians offer fixed-price repairs and free visual checks not only on Honda-made vehicles but for all makes and models too. Mini valets are carried out on all cars after service and repair work has been completed. All work undertaken is covered by a reassuring 12 month’ parts and labour warranty and in typical Cox Motor Group fashion, Lancaster Honda offer monthly service payment plans from just £10 a month, and these are tailored to an individual’s requirements. Service plans, fixed price services and extended guarantees can also be provided. No wonder Lancaster Honda is the North’s number one Honda dealer for customer service! With this in mind why not contact Lancaster Honda’s Service Advisors to book your car’s next service, MOT or repair?