Aftercare & Services
Read what our customers have to say about us
"I wish to express my thanks for the very efficient way in which your Lancaster staff arranged for my Honda Jazz to be collected for its service yesterday and returned to me. The staff involved were Sylvia who made the arrangements and Graham who collected and returned the car. Both of them were very pleasant. We are delighted with the Jazz which my wife finds much easier to get in and out off, which is a major consideration."
"Many thanks Leslie. All part of the service."
"I am writing to say how pleased I have been with the service of your staff, especially Steve, during the purchase of my new Honda Jazz. Steve has been excellent throughout. I am a natural born warrior but he has kept me informed of progress, right up to the delivery of the car. He also rang me today to see if I was happy with the car, which I am, and if I was encountering any problems with it, which I'm not. I'm delighted with it. On the occasions I rang the showroom I found all members (of staff) were very helpful and patient."
"Many thanks Jean, we're glad you're enjoying your new Jazz."
"I would like to pass on my thanks. I wouldn't go anywhere else, as the staff at Lancaster Honda are brilliant and always look after me. I recommend you to all my friends and family and I'm very happy with the service I receive."
"Many thanks Mr. Jones for your custom."
"Excellent dealer, staff were very welcoming and efficient, especially Ian who was brilliant throughout.... great sale and after service...Overall a very happy helpful experience, I would defiantly recommend Honda thank you."
"Your welcome Pearl."
"I have dealt with your company from 2002 and have always had excellent service. I would like to add that this year a special Thanks goes to Ian who was the first salesperson who has ever done a full explanation of the workings of the control panels inside and the outside of the CRV. He was very thorough and efficient at explaining all the new features and every aspect of the paperwork - nothing was too much trouble. Chris who made contact with us initially went out of his way to ascertain what requirements we needed for us to seal the deal."
"Hope to see you again soon Christine."
"I knew my requirements as I have a Caravan and after checking with the Caravan Club they agreed that a 1.6 CRV would be suitable. Besides I traded in my petrol CRV. My wife has mobility problems and the height is just right for her."
"Many thanks Graham for your custom."
"Because this is the third car I have bought from them and I would not have travelled all the way from Bradford West Yorkshire to Lancaster if I was not happy with the dealership. They cannot do enough for you and yes I would be another car from them."
"Hope to see you again soon Janet."
"Was treated with courtesy and respect, can honestly say I have never been to buy a car and never really had to ask a question, everything was explained in detail from viewing to picking the car up."
"Many thanks Paul hope you enjoy your car."
"Excellent service start to finish. Your staff couldn't have done more. Many thanks."
"The service shown by staff was excellent, we had not intended to purchase a new car but the information regarding offers made us change our minds. At no stage where put under any pressure to change our minds. The service by the sales staff was again excellent."
"Many thanks William for your custom."
"Thank you very much Chris for all your effort and hard work in securing for us our New Honda CR-V. You certainly work very hard for the Honda Brand!! We are very pleased with our new wheels and have already recommended you and the CR-V to a colleague and also family."
"Thank you very much Mr and Mrs Morgan it was a pleasure dealing with yourselves."
"It was a comfortable and pleasing experience."
"Many thanks Frank for your custom."
"The staff member who dealt with me was recommended to me and although other Honda dealerships were nearer to home I found the visit to Lancaster Honda well worth the extra distance. Chris Ramwell, the salesperson I dealt with, was polite, attentive and efficient."
"Hope to see you again soon Ross."
"They are just very nice people and it's a product I like."
"Thanks Neil for your comments"
"Thank you for my lovely new car. The staff were amazing couldn't off asked for a better customer service. They were outstanding, friendly and caring. Would recommend them to any one and will be doing. Top marks to a top team."
"Your welcome Dawn."
"Quite simply the staff at Lancaster Honda are the reason that I always buy my cars from Lancaster Honda. Thank You to Ian Greene for all your help."
"Many thanks Irene for your custom."
"From the moment we traded in our Honda Accord for the 3 year old Honda Jazz we took the decision that when we replaced the Jazz we would buy our next car using the one payment plan and it would be a brand new Honda CRV EX and we told the dealership at that time exactly when that would be (we were two months early). All our expectations were met even though in the meantime the Honda CRV had been replaced with a newer model. We both wanted the same thing in our next car and we were not disappointed."
"Many thanks Brian for your custom."
"I couldn't ask for a better service from Ian Greene and Honda"
"This is my second Honda from the same dealer and the same salesman. I like the way my experience with cars and driving is acknowledged and I do not feel talked down to as has happened in the past. I feel valued as a customer."
"Hope you enjoy your car Sue."
"Overall service was excellent; I've been a customer for 7 years."
"Many thanks Arthur for your custom."
"I was completely satisfied with the staff at the handover of the new vehicle & the courtesy of Honda. The courtesy on the mobility side. I am completely satisfied with."
"I have had a few Honda cars from this Honda Garage and this has been the best experience of them all. I was made to feel welcome and put at ease. I'll be back as the saying goes."
"Hope you enjoy your vehicle Jennifer."
"I had not visited the dealership with the intention of buying a new car but I was treated with such courtesy that I left the showroom having placed an order for a new civic."
"Enjoy your new Civic Phillip."
"I am writing to say how pleased I have been with the service of your staff, especially Steve, during the purchase of my Honda Jazz. Steve has been excellent thought out. I am a natural born worrier but he has kept me informed of progress right up to the delivery of the car. He also rang me today to see if I was happy with the car, which I am and if I was encountering any problems with it (which I've not. I'm delighted with it). On the occasions I rang the showroom, I found all members were helpful and patient. Thanks to all the staff."
"Many Thanks Jean for your custom."
"Brilliant car,great on fuel, easy to drive, best car I have ever owned."
"Your welcome Karl and Tim."
"We would like to express our gratitude to two of your members of staff, Steve O'Donoghue and Ian Greene."
"Many thanks Geoff and Caroline for your custom."
"A big 'thank you' to James Adams in Car Sales for your extremely pleasant manner and the very helpful way in which you dealt with the used vehicle enquiry which I recently made in September 2015."
"Thank you Michael"
"Many thanks for your help while buying my Jazz. I would certainly recommend you. Once again from my family thank you."
"All part of the service"
"Great service and very nice staff.
I booked a clutch replacement for my civic 58 plate. On the way to the garage from Glasgow I broke down (snapped driving belt) and so I could not make it by the scheduled time. I phoned the garage and they were happy for my car to be brought down to their garage by green flag.
I had my courtesy car kept for me until my late arrival and I was able to keep it for longer than initially agreed at no extra cost. My car got fixed and the clutch replaced the next day and it did not cost an arm and a leg for the parts and labour. The Honda technician explained to me in advance what had happened for the belt to snap, showing to me some of the parts that were the main cause. They were knowledgeable and always have a pleasant attitude when I phoned on several occasions to check how they were getting on with my car.
One of the best experiences I have had with a car garage! I'd recommend them to anyone!"
"Hope to see you again soon Sebastian."
"We bought our Honda Civic from Lancaster Honda, customer service was excellent from start to finish, Ryan and all the salesmen were very helpful and friendly, very good after sales contact to make sure we are happy with everything, would certainly recommend and would be very happy to use them again. Thank you Lancaster Honda."
"Thank you very much Julie. We're glad you had a wonderful experience at Lancaster Honda and hope to see you again in the future."
"Just a few lines to let you know of the excellent service I received this (Saturday!) morning. The Civic suddenly developed 'software' problems and, as we go on holiday tomorrow, I was hoping that 'someone' could sort it for us. On arrival at Honda, Sylvia immediately arranged for the car to be checked over and Kyle did an upgrade on the software for us. I sincerely hope that both the Service and Sales Departments realise the important contribution that this support plays towards the 'Sales Effort' as a whole!! Please convey our thanks and gratitude to all concerned."