Firstly there’s me, David Cox, I’m lucky enough to be owner and Managing Director. I’m a family man, I like a laugh but I take business seriously too. I love the idea of staff progression, all the way through the company if possible, it gives me a sense of achievement when any one of our 200 employees makes the next grade, because it’s so important for our customers.

A great example of our management team is Dave Morphy. Dave was the highest achieving technician in the entire Honda network when he hung up his spanners to move into service management. He is a top class bloke and his people skills are amazing. He has customers who will only trust their car to him. I don’t blame them either, if my life or that of my family’s was entrusted to someone, I’d take no risks either.
Mr. Banks is a prime example, he loves the service so much, at Christmas he brings in a bottle for Dave! (And he never shares it).

I also want to tell you about Alison Holden. Alison holds together our Honda administration departments in the group. Alison is a perfectionist, she runs the tightest of ships and although when you deal with us you are unlikely to meet the lovely Alison, you can feel safe in the knowledge that behind the scenes there is someone who takes the smooth running of the transaction very seriously indeed, otherwise why would Mrs. Carrigan bring biscuits in for Ali and the team every time she comes in for service?

And what about Bob Berry at Kendal Citroen? The man is obsessed with quality and satisfaction. Buying a car from Bob is wonderful experience. He is thorough, honest, decent and patient; why else would Mr. Stevens bring him sweets in? He doesn’t have to, Bob’s sweet enough!